Current Weather Conditions won't work!!!

[twander1]

I have two Hydroflash controllers at two houses. I love them, but, while one works perfectly, the other no longer shows Current Weather Conditions. I've searched/read the posts but nothing solves my problem. So, please help if you know something about this issue. Thanks.

[Support]

We have seen this happen on rare occasions with a reboot resulting in clearing up the issue. It is usually related to a bad DNS value or other network issue related to connecting to NOAA servers.

Can you share your HF type (WIred or Wifi) current software version etc?

What does your log file show? Can you send a copy of your log to Support via email?

[twander1]

Still doesn't work. My ip address kept changing (which was another problem or maybe related) so I switched from an automatic ip address to a set address. This was the recommendation I found on this forum.

What is a bad DNS address and can you provide a good primary and secondary DNS address?

Tried rebooting but that hasn't worked.

Firmware is 3.00.21

I look forward to getting this working again. I really like the product; just want the weather data to show up again.

Thanks,
Tom Wander

Here is the log file:

************* New Logging File Started *************
HydroFLASH Software - WiFi Version 3.00.21, 04-15-2015
Copyright (C) Premier Digital Communications, Inc. 2005-2014
Web Address www.HydroFLASH.net - All Rights Reserved
HydroFLASH IP Address Not Assigned - HydroFLASH UID 168973
System Up Time 9 days 8 minutes 12 seconds

Sat 04-30-2016 07:24:08 - Email server connection error.
Sat 04-30-2016 07:28:03 - Turned Station 13 OFF (Back House:Fam Rm to Garage)
Sat 04-30-2016 07:28:03 - Turned Station 16 ON (Beds Front Right Side of Door)
Sat 04-30-2016 07:36:03 - Turned Station 16 OFF (Beds Front Right Side of Door)
Sat 04-30-2016 07:36:03 - Program 1 completed execution
Sat 04-30-2016 07:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 07:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 07:54:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 08:00:00 - Email server connection error.
Sat 04-30-2016 08:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 08:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 08:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 08:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 08:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 08:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:09:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:09:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:24:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:24:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:24:07 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:24:07 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:54:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 08:59:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:59:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:59:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 08:59:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 09:00:00 - Program 2 Start Time B - Station 1 Added to scheduler with a run time of 00:10:00 (10 minutes 0 seconds)
Sat 04-30-2016 09:00:00 - Program 2 Start Time B - Station 2 Added to scheduler with a run time of 00:10:00 (10 minutes 0 seconds)
Sat 04-30-2016 09:00:00 - Program 2 Start Time B - Station 3 Added to scheduler with a run time of 00:10:00 (10 minutes 0 seconds)
Sat 04-30-2016 09:00:00 - Program 2 Start Time B - Station 14 Added to scheduler with a run time of 00:12:00 (12 minutes 0 seconds)
Sat 04-30-2016 09:00:00 - Program 2 Start Time B - Station 15 Added to scheduler with a run time of 00:12:00 (12 minutes 0 seconds)
Sat 04-30-2016 09:00:00 - Turned Station 1 ON (Lawn:Garage to Front Door)
Sat 04-30-2016 09:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 09:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 09:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 09:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 09:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 09:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 09:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 09:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:09:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:09:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 09:10:02 - Turned Station 1 OFF (Lawn:Garage to Front Door)
Sat 04-30-2016 09:10:02 - Turned Station 2 ON (Front Lawn, Half Near House)
Sat 04-30-2016 09:20:02 - Turned Station 2 OFF (Front Lawn, Half Near House)
Sat 04-30-2016 09:20:02 - Turned Station 3 ON (Front Lawn, Half Near Street)
Sat 04-30-2016 09:24:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:24:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:24:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:24:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 09:30:02 - Turned Station 3 OFF (Front Lawn, Half Near Street)
Sat 04-30-2016 09:30:02 - Turned Station 14 ON (Back Lawn by Master Bed Room)
Sat 04-30-2016 09:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 09:42:03 - Turned Station 14 OFF (Back Lawn by Master Bed Room)
Sat 04-30-2016 09:42:03 - Turned Station 15 ON (Back Lawn by Kitchen)
Sat 04-30-2016 09:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:54:04 - Turned Station 15 OFF (Back Lawn by Kitchen)
Sat 04-30-2016 09:54:04 - Program 2 completed execution
Sat 04-30-2016 09:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 09:54:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 10:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 10:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 10:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 10:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 10:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 10:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 10:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 10:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:09:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:09:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 10:24:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:24:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:24:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:24:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 10:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 10:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 10:54:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 11:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 11:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 11:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 11:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 11:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 11:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 11:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 11:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:09:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:09:07 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 11:24:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:24:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:24:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:24:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 11:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 11:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 11:54:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 12:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 12:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 12:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 12:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 12:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 12:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 12:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 12:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:09:07 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:09:07 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 12:24:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:24:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:24:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:24:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 12:39:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:39:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:39:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:39:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 12:54:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:54:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:54:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 12:54:08 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 13:00:00 - SNTP Primary Host Name Lookup Error
Sat 04-30-2016 13:00:00 - SNTP Secondary Host Name Lookup Error
Sat 04-30-2016 13:06:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:06:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:06:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:06:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 13:06:06 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 13:06:09 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 13:06:12 - NOAA Server Host Name Lookup Error.
Sat 04-30-2016 13:06:12 - NOAA Forecast Service Not Available.
Sat 04-30-2016 13:09:00 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:09:03 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:09:06 - WUI Server Host Name Lookup Error.
Sat 04-30-2016 13:09:06 - WUI PWS Current Conditions Not Available.
************* New Logging File Started *************
HydroFLASH Software - WiFi Version 3.00.21, 04-15-2015
Copyright (C) Premier Digital Communications, Inc. 2005-2014
Web Address www.HydroFLASH.net - All Rights Reserved
HydroFLASH IP Address 10.0.1.52 - HydroFLASH UID 168973
System Up Time 20 seconds

Sat 04-30-2016 13:23:40 - Real Time Clock Test Passed
Sat 04-30-2016 13:23:40 - SNTP Primary Host Name Lookup Successful -- IP Address 76.23.41.100
Sat 04-30-2016 13:23:40 - SNTP Secondary Host Name Lookup Successful -- IP Address 173.255.246.13
Sat 04-30-2016 13:23:40 - SNTP Server Started successfully - Interval set to 24 Hours
Sat 04-30-2016 13:23:40 - System will download Weather Data 18 minutes past top of hour.
Sat 04-30-2016 13:23:40 - Start up complete. Entering main loop.....
Sat 04-30-2016 13:23:50 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 13:25:52 - Turned Station 14 ON (Back Lawn by Master Bed Room)
Sat 04-30-2016 13:26:51 - Turned Station 14 OFF (Back Lawn by Master Bed Room)
Sat 04-30-2016 13:27:06 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 13:42:06 - WUI PWS Current Conditions Not Available.
************* New Logging File Started *************
HydroFLASH Software - WiFi Version 3.00.21, 04-15-2015
Copyright (C) Premier Digital Communications, Inc. 2005-2014
Web Address www.HydroFLASH.net - All Rights Reserved
HydroFLASH IP Address 10.0.1.52 - HydroFLASH UID 168973
System Up Time 15 seconds

Sat 04-30-2016 13:56:36 - Real Time Clock Test Passed
Sat 04-30-2016 13:56:36 - SNTP Primary Host Name Lookup Successful -- IP Address 52.6.160.3
Sat 04-30-2016 13:56:36 - SNTP Secondary Host Name Lookup Successful -- IP Address 198.55.111.5
Sat 04-30-2016 13:56:36 - SNTP Server Started successfully - Interval set to 24 Hours
Sat 04-30-2016 13:56:36 - System will download Weather Data 39 minutes past top of hour.
Sat 04-30-2016 13:56:36 - Start up complete. Entering main loop.....
Sat 04-30-2016 13:56:49 - WUI PWS Current Conditions Not Available.
Sat 04-30-2016 14:06:06 - WUI PWS Current Conditions Not Available.

[Support]

Tom,

On the first part before the reboot I see that none of the Domain Name Services are working, including the Time servers. This would mean that the DSN value your HF has been handed out by your router (or in the case you are using a fixed IP address, the values you placed in those fields when configuring the IP address on your HF) are wrong or not working. (Edit) Also your HF has not been assigned an IP address).

The last entry following the reboot shows time servers working getting a good IP address following the DNS lookup (by name) but your WUI station value may be wrong. Try editing that field to another WUI station ID and save changes, then look on the status page to see if it updated correctly. Do you see good data an the NOAA forecast fields on the status page?

Depending on your router and upstream provider, you may have been assigned a DNS value that was not correct during a power outage or other network event. If you are using a fixed IP address on your HF via the network settings page you will need to stipulate the DNS values (there are up to two). Typically the first one is your router address could be your providers DNS assignment value, with the secondary as a backup. You could use google DNS for instance as 8.8.8.8.

You might examine these after rebooting and see what they are set to. (DNS is a server that takes a name as an input and returns a IP address to connect to)

Below is a screen shot of a fixed IP address (if you are using DHCP then the numbers will be accurate but greyed out)

Again I see that following a reboot the only thing not working was the WUG station name - There were no Name Lookup errors displayed as seen in the longer log messages. This would tell me that your DNS is currently working but the WUG station selected is off line or some other issue.

On the snapshot below from top to bottom:
#1 is the Fixed IP address assigned to HF.
#2 is the netmask which should be as shown.
#3 is your router/gateway address.
#4 is your primary DNS value to use and can be your router or other DNS upstream.
#5 is a secondary DNS value in the even the first is not available etc. (in this case it is Cox's alternate DNS value)

Snap2.jpg (55.27 KiB) Viewed 10461 times

Please advise what you find out regarding the WUG station ID when you try changing it to a different one or changing wx service to METAR.

[twander1]

Thanks for your help. Problem is resolved. After all this time, I realized the weather station was spelled incorrectly as I typed a "1" rather than an "I".