android app can't connect?

Discussions related to using Android with HydroFLASH.

android app can't connect?

Postby robc » Mon Jul 01, 2013 2:59 pm

I have no problem connecting to the web interface on the box, but the Android app no longer connects at all. Running latest firmware

HydroFLASH Software - Version 1.01.46, 06-24-2013

Other than this issue, very pleased with the device (just installed on Saturday). Modulo the insanely complex onboarding to the Wifi network :-)

Need to use Alljoyn or something to help with the local P2P.

Thanks.
robc
 
Posts: 2
Joined: Sat Jun 29, 2013 11:17 pm
HydroFLASH Type: ----
Mobile App Type: ----
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Re: android app can't connect?

Postby Support » Mon Jul 01, 2013 5:51 pm

Hi,

Can you please contact support directly and provide your UID?

support@hydroflash.net

Thanks,
Brooks
HydroFLASH Support
Support
 
Posts: 319
Joined: Sat Mar 02, 2013 4:46 pm
HydroFLASH Type: HydroFLASH WiFi Version
Mobile App Type: Both
Insteon Devices: Yes

Re: android app can't connect?

Postby Support » Wed Jul 03, 2013 2:35 pm

Follow up -

This issue was resolved by deleting the controller entry from the Android app and adding it back in. This issue was on an HTC phone. Had no issue when used with a Nexus tablet. It would appear that something was corrupted in the settings when saved on the Android HTC. Have had no other reports of this happening to date.

Rob if you have additional information to add please, post a follow up. I am just posting the results from our email conversation so that others will be able to see the resolution.

Thanks
Brooks
HydroFLASH Support
Support
 
Posts: 319
Joined: Sat Mar 02, 2013 4:46 pm
HydroFLASH Type: HydroFLASH WiFi Version
Mobile App Type: Both
Insteon Devices: Yes

Re: android app can't connect?

Postby robc » Wed Jul 03, 2013 6:32 pm

I would just point out this is an HTC One running the latest Android, so I don't think it's a phone issue. The "corruption" may have happened as setup/config changed during the initial setup.

What was odd is that the same phone could access the HydroFLASH via the web browser.

In any case it works now! Very pleased with the responsiveness of the support team.

Rob
robc
 
Posts: 2
Joined: Sat Jun 29, 2013 11:17 pm
HydroFLASH Type: ----
Mobile App Type: ----
Insteon Devices: ----


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