Can't login

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Can't login

Postby Thayer » Sun Aug 11, 2013 11:34 pm

I just set up my Hydroflash today and it went very smooth. All zones worked and responded to manual commands. Now I keep getting timed out I cant even get to my home page. I am still using the IP address to attemp to land on my homepage...Is that what I should be doing?? or is the IP only for initial setup??

Either way it is very Aggravating!!! I was very impressed when I got it set up now I am extremely annoyed.. I have only been able to login 3 times all 20 other times locked up my browser.... Any ideas?? PLease Help.. :o


Best regards,
JIm
Thayer
 
Posts: 1
Joined: Sun Aug 11, 2013 8:31 pm
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Mobile App Type: ----
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Re: Can't login

Postby Support » Mon Aug 12, 2013 1:39 am

Do you have a wired version or WiFi version?
Is the IP address that shows on HydroFLASH LCD Display match the IP address you are currently entering into your browser?

** Edit **

Follow up resolution via phone call.
(HydroFLASH type is Wired version)
Issue was related to adding a router to the network that while connected to HydroFLASH and assigning IP addresses was only internally connected and not connected to the Internet / not accessible from other connected devices on primary router.

Jim let us know how you ultimately resolved this.

Thanks
Brooks
HydroFLASH Support
Support
 
Posts: 319
Joined: Sat Mar 02, 2013 4:46 pm
HydroFLASH Type: HydroFLASH WiFi Version
Mobile App Type: Both
Insteon Devices: Yes


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